Customer Survey

How are we doing?
We want to know…


At SuffolkFirst Bank, our goal is to provide you with the highest level of service and finest products possible. We care about what you think! We are committed to earning your respect by exceeding your expectations. If you will please take a few minutes and complete our survey, it will help us learn if we have been successful.

Thank you for your time and for banking with us.


Why did you open your account with SuffolkFirst Bank? (Check all that apply)

There is a branch located near my home
SuffolkFirst Bank was referred to me
Was contacted by an employee from SuffolkFirst Bank
Name of employee:
There is a branch located near my work
I heard or saw an advertisement
I already have accounts at SuffolkFirst Bank


When you opened your new account, were you satisfied that the Customer Account Representative understood your banking needs?
Extremely satisfied Very satisfied Somewhat satisfied Not satisfied


When you opened your new account, were other products and services recommended to you?
Yes No


Have you been contacted by any staff member from SuffolkFirst Bank since you opened your account?

Yes No


How would you rate the professionalism you have encountered at SuffolkFirst Bank?

Exceeds Expectations Meets Expectations Does Not Meet Expectations


Is there another bank product or service that you would like to know more about?
Yes
Product/Service  
No


How will you conduct most of your transactions?

Branch Lobby Drive-up Online Banking


How will SuffolkFirst serve you?

Personal Banking Only Business Banking Only Business and Personal


Which branch handles most of your banking transactions?

North Suffolk Main Street Bosley


How satisfied are you with SuffolkFirst Bank?
Extremely satisfied Very satisfied Somewhat satisfied Not satisfied


What could SuffolkFirst Bank do that would make banking easier for you?


Would you like someone to contact you regarding this survey or for further banking assistance?

Yes No


Optional:
Name
Address
E-mail


Phone
City/State/Zip